Privacy policy

Last updated October 22, 2026

Who we are

This website is run by Wise Raven Media Inc., a web design company based in Nova Scotia, Canada. In this policy, “we” and “us” mean Wise Raven Media. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

What you give us

• Forms. When you ask for a prototype or contact us, we collect your name, email, business name, current website or Facebook page, and anything else you choose to tell us.
• Booking a call. When you book a time, our scheduling service (TidyCal) collects your name, email and the time you choose, and shares them with us.
• Chat. If you use the chat on our site, we keep the conversation, including any contact details you type into it.
• Payments. Payments are handled by Stripe. We see your name, email and what you paid for, but never your full card number.

What is collected automatically

• Meta Pixel. Our site uses the Meta (Facebook) Pixel, which uses cookies to record the pages you visit and actions such as sending a form or booking a call, along with basic information about your browser and device. We use it to see whether our Facebook and Instagram ads work, and so Meta can show our ads to people likely to be interested.
• Server logs. Like most websites, our hosting provider keeps short-lived technical logs, such as IP addresses and the pages requested, to keep the site running and secure.

How we use it

• To reply to you, build your prototype and set up a time to show it to you
• To build, host and look after your website if you become a client
• To send invoices and receipts
• To measure and improve our advertising

We don’t sell your personal information, and we don’t add you to a mailing list without asking.

Who we share it with

We only share information with the services we use to run the business, and only what they need to do their job:

• Our website host and database, where form and chat submissions are stored
• TidyCal, for booking calls
• Stripe, for payments
• Google, whose Gemini AI writes the replies in our site chat, so chat messages are sent to Google to answer them
• Meta, through the Meta Pixel described above

Some of these companies store information outside Canada, including in the United States, where it is subject to the laws of that country. We may also share information if the law requires it.

How long we keep it

We keep inquiries for as long as we’re talking with you, and client records for as long as we work together and as long afterwards as tax and business law requires. You can ask us to delete your information sooner, and we will unless the law requires us to keep it.

Your choices

• You can ask to see the information we hold about you, correct it, or have it deleted.
• You can withdraw your consent at any time, though we may then be unable to provide some services.
• You can control the ads Meta shows you in your Facebook ad preferences, and block or clear cookies in your browser settings.

Keeping it safe

We use reputable providers, encrypted connections and access controls to protect your information. No system is perfectly secure, but we take reasonable steps and will tell you if a breach puts you at real risk of harm, as the law requires.

Children

Our site and services are for businesses. We don’t knowingly collect information from anyone under 16.

Changes

If we change this policy, we’ll update it here and change the date at the top.

Questions or requests

To ask a question, or to see, correct or delete your information, get in touch through our contact page and mention “privacy.” If you aren’t satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.